Since my internet has been out for four days now, I made an appointment for a tech to come out today between 9-1. I'm out of town but my wife has been waiting at home. Apparently, they tried to call my cell phone this morning to verify the appointment. I had it off since I was speaking this morning. And since they couldn't reach me to verify the appointment, they just canceled it. Nice. Could they look for any more opportunities not to do work? They rescheduled for tomorrow with my wife, meaning they want her to sit around and wait for four more hours.
I called them back and they told me verifying the appointment was their policy. Never mind the fact that they didn't tell me this before. What good is a policy if the customer doesn't know about it!!! I wanted to tell them that I have a policy not to pay my bill until I receive a copy in Morse Code. I wanted to tell them I have a policy not to do business with companies that can't seem to tie their shoes. Instead, I told them that if they couldn't send a tech out to my house today, then tomorrow I would call to cancel, and sign up for DSL. I will watch tv with tin foil and a paperclip before giving these yahoos any more money.
To top matters off, I still have not received my refund from the January and February payments that were lost when Adelphia was bought by Comcast. Apparently, faxed confirmations from Bank of America are not good enough. They must have a policy to rip people off.
Seriously, Comcast...you are a worthless company that cannot take care of customers. Anybody giving you money for anything should seriously consider. I think I may start a petition. Or a boycott. Or I'll start forwarding them all the spam e-mails I get.
All cable companies are worthless. I had all kinds of problems with Adelphia, and once Comcast took over my DVR box died and I had to get them to replace it. I think it would have been easier to set up a personal meeting with the President of The United States..... They are a JOKE !!
Posted by: Mark Garland | March 27, 2007 at 07:20 PM
I still have a double bill from adelphia that has not been taken care of. Of course comcast says the beef is wiht adelphia, but it is comcast who is still carrying the balance on thier bill. I have refused to pay it and stay two months behind on the bill. I just use the high speed internet service and it is down at least 12 hours a week. When I call to complain that it never works they always tell me that when I call they will credit my bill for the outage. Right thats all I have going on in my life is sitting on hold waiting for a $2.00 credit. Twice a week. I'm waiting for bellsouth to have dsl in this area and then I'm digging up the lines to my house and diggin up the survice box in my front yard.
Posted by: eric | April 01, 2007 at 09:26 AM